Payment Information Security Policy

Purpise and scope of application

The payment information privacy policy aims to ensure absolute safety for customers' information when conducting transactions on our system. This policy applies to all customers using online payment services through our website or mobile application.

The payment system on the website/app is provided by licensed payment gateway partners legally operating in Vietnam. Accordingly, the payment security standards of our ensure compliance with the security standards of the Payment Gateway Partners.

Payment information collected

When making a payment, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Billing address

Payment card information (only processed by the payment service provider; we do not store customers’ card information)

Methods Of Protecting Information

We are committed to protecting customers' payment information through the following measures:

  • Encrypting data according to PCI DSS security standards when transmitting and storing information.
  • Not storing customers' payment card details on our system.
  • Using SSL/TLS protocols to protect data during transactions.
  • Collaborating only with reputable payment gateways to ensure safety.
  • Implementing strict security measures to prevent unauthorized access to payment data.

Scope of information using

Customers' payment information is used solely for the following purposes:

  • Processing orders and payment transactions.
    Providing customer support services.
  • Providing customer support services.
  • Improving the shopping experience.
  • Complying with legal authorities' requests (if any).

Sharing payment information

We are committed to not disclosing customers' payment information to third parties, except in the following cases:

  • With customers' consent.
  • Providing to the payment service provider for transaction processing.
  • As required by competent state authorities according to legal regulations.

Customer right

Customers have the right to:

  • Check, update, or request the deletion of their payment information.
  • Request an explanation regarding the collection and processing of payment information.
  • File complaints if they discover that their information has been used for unintended purposes.

Contact

If you have any questions about the payment information privacy policy, please contact our hotline at 0968 009 723.

We are committed to protecting the rights and safety of customers in all payment transactions.