Privacy Policy

Protecting customer information is our top priority in online business operations. We respect our customers’ privacy, and we understand that properly using and safeguarding the information provided by customers will ensure peace of mind when shopping online.

Purpose and Scope of Application

This privacy policy on payment information aims to guarantee absolute safety for customer information when making transactions on our system. It applies to all customers using online payment services through our website or mobile application.

The payment system on our website/application is provided by legally licensed payment gateway partners in Vietnam. Therefore, our payment security standards comply with those of our Payment Gateway Partners.

Balance Sportswear commits to using customer information strictly within internal purposes; it will not be sold, shared, or disclosed for commercial purposes. Collected information will only be used for:

  • Processing orders and contacting customers to confirm orders
  • Delivering purchased products via balancesportswear.store
  • Providing shipping updates and customer support
  • Supplying product-related information upon request
  • Providing services and information as requested by customers
  • Sharing necessary delivery information with logistics partners to fulfill orders

Note: Customers should not disclose payment and delivery information to third parties to avoid information leaks. When sharing a computer with others, please log out of your account after use to protect your password and access details.

Scope of Information Use

Customers may visit balancesportswear.store without providing personal information, unless placing an order, which requires the following details:

  • Full name
  • Delivery address
  • Mobile phone number
  • Email
  • Bank account details (card number, issue date, cardholder name, billing address – collected only for payment purposes)

Customer payment information will only be used for:

  • Processing orders and payments
  • Providing customer service
  • Improving shopping experiences
  • Compliance with legal requirements (if applicable)

Information Retention Period

BalanceSportswear.store retains customer information only as required by law or for the purpose it was collected. Information will be deleted upon customer request.

Disclosure of Information

Personal information may only be disclosed to government authorities or third parties in the following cases:

  • Providing services/products requested by the customer
  • Complying with legal requirements from competent authorities

Apart from the above, customer information will not be disclosed without consent. We commit not to buy, sell, or trade personal data for commercial purposes.

Data Collection and Management Entity

  • Company: Công ty Cổ phần Đầu tư và Phát triển Dịch vụ Xuân Mai
  • Head Office: No. 11, Street 6, An Khánh Ward, Ho Chi Minh City, Vietnam
  • Phone: 0777 770 794
  • Email: info@balancesportswear.store

Accessing and Modifying Personal Data

Customers may request to review, update, adjust, or delete their personal information by contacting Balance Sportswear. Complaints about data breaches may also be submitted via email. Balance Sportswear will verify and respond within 10 business days.

Complaint Resolution Mechanism

All disputes between Balance Sportswear and customers will first be resolved through negotiation. If unsuccessful, either party may submit the case to the competent People’s Court for settlement.

If beyond our authority, we will forward the matter to the relevant state agency but will continue to support and protect the customer’s rights.

Data Protection Measures

We commit to protecting customer payment information through the following:

  • PCI DSS-standard data encryption during transmission and storage
  • No storage of customer card details on our system
  • Use of SSL/TLS protocols for transaction security
  • Partnership only with trusted payment gateways
  • Strict security measures against unauthorized access

Customer Rights

Customers have the right to:

  • Review, update, or request deletion of their payment information
  • Request explanations regarding data collection and processing
  • File complaints if information is misused

Contact

If you have questions regarding this Privacy Policy, please contact our hotline at 0777 770 794.

Balance Sportswear is committed to protecting your rights and ensuring security in all transactions.