Privacy Policy

Below is the privacy policy for customers using services provided by Balance Sportswear (hereinafter referred to as "Balance Sportswear" or "We").

Commitment to Customer Personal Information Security

This document declares how we collect, store, and process customer information or personal data (also referred to as "Personal Information") through the website www.balancesportswear.store.

In this privacy policy, "personal information" includes your name, username, address, email address, phone number, profile picture, or any other personal information you provide, or any information about you collected according to our policies in accordance with current legal regulations.

Balance Sportswear is committed to making every effort to use appropriate, modern, and secure measures to protect the information that customers provide to us during their use of this website, preventing unauthorized access and use.

We do not guarantee that we can prevent all unauthorized access or use of customers' personal information if such acts are beyond our control. In such cases, Balance Sportswear will not be responsible in any way and will not accept or process any complaints, disputes, or damages arising from such unauthorized access.

Purpose and Scope of Information Collection

The personal information we collect includes: Full name, Delivery address, Mobile phone number, Date of birth, Gender.

For transactions made through online payment gateways, Balance Sportswear does not store customers' account numbers or bank card numbers; this information will be stored by the payment gateway for transaction reconciliation purposes.

Scope of Information Use

Customer personal information will be used for one or all of the following purposes:

  • Delivery for customers who have purchased at Balance Sportswear
  • Notifications regarding delivery and customer support
  • Providing information related to products
  • Processing orders and providing services and information through our website balancesportswear.store at the request of customers. Additionally, Balance Sportswear will use the information provided by customers to support the management of customer accounts (if applicable in the future); to confirm and process financial transactions related to customers’ online payments.

Duration of information storage

balancesportswear.st will store the personal information provided by customers in our internal systems, during the process of providing services to customers or until the purpose of collection is fulfilled, or when customers request the deletion of the information provided.

Individuals or organizations that may have access to information

The personal information collected will only be used internally by Balance Sportswear. We may share your name and address with our reputable courier services (such as giaohangnhanh, giaohangtietkiem, etc.) in order to deliver your order to you.

Address of the unit collecting and managing personal information

Company name: XUAN MAI SERVICE DEVELOPMENT AND INVESTMENT JOINT STOCK COMPANY

Representative: Ngo Thi Thanh Mai

Tax code: 0317139836

Transaction office: 11 Street 6, Thao Dien Ward, Thu Duc City, HCM

Phone: 0777770794

Means and tools for users to access and edit their personal data

Any customer who voluntarily provides personal information to Balance Sportswear has the right to:

  • Request to edit or supplement the collected information;
  • Request to stop the collection of information;
  • Request to delete the collected information.

Customers can exercise these rights by contacting us via email at info@balancesportswear.store, or through the information provided in the Contact us.

Mechanism for customer

Balance Sportswear receives and resolves consumer complaints through the following methods:

Via hotline numbers: 0968 009 723

Through email address: info@balancesportswear.store

Direct support at Balance Sportswear store locations:

  • 11 Street 6, Thao Dien Ward, Thu Duc City, HCM