Shipping Policy
We are constantly striving to enhance our customer’s experience. Please take a moment to review our Shipping Policy to understand how we handle shipping and delivery for you.
Order Processing:
After you complete your order, our team will process and prepare the products for shipping. The order processing time usually takes 3 to 5 business days. During special seasons or promotional periods, processing times may take longer.
Shipping Methods and Partners:
We always collaborate with reliable shipping partners to ensure timely and safe delivery. Available shipping methods may vary based on your location and the nature of the ordered products. Please select an appropriate shipping method for your order at checkout.
Shipping Costs:
Shipping costs are determined based on various factors, including the selected shipping method, destination, weight, and size of the package. Shipping costs will be displayed on the checkout page before you confirm your order.
Order Tracking and Status:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the journey of your package and stay updated on its progress. You can also check your order status and tracking information by logging into your account on our website.
Delivery Issues:
We strive to offer a variety of delivery services and regularly update shipping fee offers in order to serve our customers best. However, operational realities may present unforeseen risks. In such cases, if you have any information to discuss, please contact our Customer Service department at Hotline: 0968 009 723 (9 AM-6 PM, every day of the week).
Address Accuracy:
To ensure successful delivery, customers are requested to provide accurate and complete shipping information at the time of placing their order. Please carefully check the shipping address, including any apartment or unit numbers, to avoid potential delivery issues.
Order Modifications and Cancellations:
If you need to modify or cancel your order after placing it, please contact our Customer Service department at Hotline: 0968 009 723 for prompt assistance.
Responsibility during transportation
We are responsible for the goods until the customer receives the product.
In the event that the goods are lost or damaged due to the shipping unit, we will assist the customer in filing a complaint with the shipping company and resolving it according to the policy of each unit.
Shipping companies
We cooperate with reputable shipping companies such as Grab, Ahamove, Viettel Post, Giaohangtietkiem (Economical Delivery), and Giaohangnhanh (Fast Delivery) to ensure quick and safe delivery.
The shipping company provides documentation for the goods during the delivery process upon request.
If you have any questions regarding our shipping policy, please reach out to our customer support team. We are committed to reviewing orders and providing solutions suited to each specific case.