Obligations of the Seller and the Customer in Every Transaction

Obligations of the Seller:

As the seller of the product, Xuan Mai Service Development and Investment Joint Stock Company fully holds the rights and obligations as the seller under the Civil Code, the Commercial Law, and other related legal regulations.

The seller commits to supporting the customer in using the products provided during the process.

The seller will receive and address customer complaints related to the product, the service quality arising during product usage, provided that the customer has supplied accurate, complete, and truthful information.

Xuân Mai Service Development and Investment Joint Stock Company has the right to request the customer’s cooperation in verifying the information if there is suspicion that the provided information is inaccurate or fraudulent.

Obligations of the Customer:

The customer holds the full rights and obligations as the buyer under the Civil Code, the Commercial Law of Vietnam, and other related legal regulations.

The customer is responsible under the law for the legitimate use of the product and must not violate the rights and legal interests of other individuals or organizations.

After confirming the order, the customer has the obligation to make full and timely payment according to the regulations set by Xuân Mai Service Development and Investment Joint Stock Company.